Patient Rights
Your Rights
We respect your rights as a patient and make every effort to ensure you receive the best possible service and treatment. We respect your right to seek a second opinion at any time during your treatment.
We also work within the guidelines of the Aotearoa New Zealand Physiotherapy Code of Ethics and Professional Conduct (2018). The Code of Health and Disability Services Consumers’ Rights guarantees your rights by law. These rights are listed below.
However, should you have a problem with any aspect of our service or treatment, we ask that you discuss it with us first so that we can try to remedy the situation promptly. You are welcome to bring a support person along to discuss any such matters.
You have the right to a second opinion from another physiotherapist or health care provider should you request it.
If you decide to take your complaint further, you can contact an independent Health and Disability Advocate who is trained to help people in this situation. This is a free service. The Auckland phone number for the Advocacy Service is 0800 555 050 8am - 6pm Monday to Friday.
Your rights when receiving a Heath or Disability Service
1
RESPECT
You should always be treated with respect. This includes respect for your culture, values and beliefs, as well as your right to personal privacy.
2
FAIR TREATMENT
No one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.
3
DIGNITY AND INDEPENDENCE
Services should support you to live a dignified, independent life.
4
PROPER STANDARDS
You have the right to be treated with care and skill, and to receive services that reflect your needs. All those involved any our car should work tother for you.
5
COMMUNICATION
You have the right to be listened to, understood and receive information in whatever way you need. When it is necessary and practicable, an interpreter should be available.
6
INFORMATION
You have the right to have your condition explained and be told what your choices are. This includes how long you may have to wait, an estimate of any costs and likely benefits and side effects. You can ask any question to help you be fully informed.
7
IT'S YOUR DECISION
It is up to you to decide. You can say no or change your mind at any time.
8
SUPPORT
You have the right to have someone with you to give you support in most circumstances.
9
TEACHING AND RESEARCH
All these rights also apply when taking part in teaching and research.
10
COMPLAINTS
It is OK to complain - your complaints help improve service. It must be easy for you to make a complaint and it should not have to have an adverse effect on the way you are treated.
For complaints or privacy matters, please complete the from on the Complaints or Suggestions page.